1. RESERVATIONS AND PAYMENTS
- A booking will exist and confirmed only as soon as you have accepted our offer and paid the deposit of 35% advance payment of the basic safari rate. This advance payment is due within ten (10) days of making the reservation. There shall be no binding contract until the advance payment has been received by KIDORI ADVENTURE Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When KIDORI ADVENTURE receives your advance payment, a booking reference number will be assigned and noted on your original invoice. This number shall be deemed to constitute acceptance and confirmation of your booking.
- The balance of the price of your travel arrangements must be paid at least 2 months before your departure date. If the balance has not been received by that date, KIDORI ADVENTURE shall be entitled in its discretion to treat your reservation as canceled and if the balance is not paid in time we shall retain your deposit.
- Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by KIDORI ADVENTURE. Have a limited capacity. It is essential to make reservations well in advance to insure your preferred arrangements.
2. CANCELLATION AND REFUNDS
On advancement of deposit to KIDORI ADVENTURE, the depositor therefore agrees to be bound by the company’s terms and conditions. Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by KIDORI ADVENTURE. In cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure in which you notify us: Cancellation charge:
More than 60 days: Deposit only
Less than 60 days: No refund
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the Tanzania law.
No refunds are given for lost travel time or substitution of facilities, for itineraries amended after departure, for circumstances arising beyond the control of KIDORI ADVENTURE necessitating alternative arrangements being made to ensure the safety and / or further participation and enjoyment of your safari, if you do not appear for any accommodation, service, sightseeing or trip segment without notifying KIDORI ADVENTURE or if you leave your safari after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations
3. CANCELLATION BY KIDORI ADVENTURE
We reserve the right to cancel your booking. We will do so only in case of unavoidable and extraordinary circumstances or failure by you to pay the final balance. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. We shall inform you without any delay and before the start of your holiday.
If your holiday is cancelled you will have either a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will pay this to your bank account within 14 days after the cancellation and you will not have any right for compensation.
If, after you have accepted our offer and paid the deposit, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
5. CHANGES BY KIDORI ADVENTURE
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
- We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
- If you choose to accept a refund of all monies paid we will pay this to your bank account within 14 days after you accept the refund.
6. FORCE MAJEURE
“Force Majeure” means that KIDORI ADVENTURE will not be liable for any alleged damages because of any circumstances including, but without limitation, acts of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, or requisition, sickness, quarantine, government intervention, weather conditions or other untoward occurrences.
If KIDORI ADVENTURE is affected by Force Majeure it shall forthwith notify you of the nature and extend thereof KIDORI ADVENTURE shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
If KIDORI ADVENTURE is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by KIDORI ADVENTURE to you as a result of the non-performance of any of the obligations of KIDORI ADVENTURE hereunder shall remain in its sole and absolute discretion, although KIDORI ADVENTURE shall use its reasonable endeavors to reimburse you where possible. However, KIDORI ADVENTURE shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to KIDORI ADVENTURE of the Force Majeure.
Regarding civil unrest, once KIDORI ADVENTURE has investigated the prevailing situation as it deems fit, it shall remain in the sole discretion of KIDORI ADVENTURE whether to proceed with the trip. You may in such circumstances cancel the trip. However, if, after having made all reasonable and proper inquiries KIDORI ADVENTURE is of the opinion that the trip may proceed, no refund will be payable to you.
7. SURCHARGES AND EXCHANGE RATES
Although KIDORI ADVENTURE. hopes that it would not need to levy surcharges it reserves the right to do so on the invoice amount, if this becomes necessary KIDORI ADVENTURE will endeavor to notify you in writing as soon as it is aware of any likely surcharge, and you must pay the amount of such surcharge no later than ten (10) days after written notification has been received (depending on the circumstances). If the surcharge is not paid within such time, KIDORI ADVENTURE may construe such non-payment as an act of cancellation on your part.
Rates used in the safaris are based on tariffs and exchange rates valid at the time of printing and advertising safaris. Should a rate vary against the U. S. Dollar by more than 3%,KIDORI ADVENTURE reserves the right to recalculate the safari cost and apply the differential as a surcharge. Any refund made by KIDORI ADVENTURE shall be in its absolute and sole discretion.
8. TERMS AND CONDITIONS
These terms and conditions govern the relationship between KIDORI ADVENTURE and you. To the total exclusion of any other terms and conditions . No alterations to the terms and conditions may be made by any unauthorized employee of KIDORI ADVENTURE authorized representatives or agents, unless in writing by an authorized employee of KIDORI ADVENTURE. All decisions and matters subject to the discretion of KIDORI ADVENTURE shall be made by an authorized officer or employee of KIDORI ADVENTURE.
9. CARRIAGE BY LAND, SEA AND AIR
Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions – some which may limit liability. Land, Sea and Air travel are also subject to operational decisions of carriers and sea ports which may result in cancellations, delays or diversions, over which KIDORI ADVENTURE has no control and for which KIDORI ADVENTURE accepts no liability whatsoever.
The passenger contract in use by the airline carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these programs and / or the passengers.
Temporary or permanent loss of baggage is the responsibility of you or the carrier. Please note that when traveling by light aircraft during your safari, space is limited, and luggage is limited to a weight restriction of 15-20kg. (Depending on aircraft type-some private charters may be less) per passenger, and ONLY soft luggage or duffel bags are allowed. No hard suitcases are allowed, and NO EXCEPTIONS will be made.
11. TRAVEL DOCUMENTS AND VACCINATIONS
It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, international driving license, or other documentation required for the trip are obtained and are in order. It is your responsibility to meet any additional costs incurred by yourself or by KIDORI ADVENTURE on your behalf as a result of any failure by you to comply with such requirements. Anti-malaria precautions should be commenced prior to departure. Please consult your physician for more details. Safari clients should bring their own insect repellant as this is often not available in the camps.
12. SPECIAL REQUESTS
You must advise KIDORI ADVENTURE in writing of any special requests, i.e. diet, facility or physical handicap, when you submit your reservation request to KIDORI ADVENTURE which will be met if possible.
KIDORI ADVENTURE reserves the right without further notice to make use of any photography or film taken on this safari by any staff member, safari guide or operator for general purposes without payment or permission.
The payment of the advance payment OR any partial payment for a reservation on a safari constitutes consent to all provisions of the conditions and general information contained in any brochure (electronic or otherwise), invoice and travel documents. The terms under which you agree to take these safaris cannot be changed or amended, except in writing, signed by an authorized officer of employee of KIDORI ADVENTURE.
15. CONDITION OF BOOKING
You shall comply with instructions of any representative of KIDORI ADVENTURE safari guide or local ground operator at all times. No client shall be accepted or be permitted to continue on a safari while their status or mental or physical condition is, in the opinion of any representative of KIDORI ADVENTURE safari guide or local ground operator, such as to render them incapable of caring for themselves or make themselves objectionable to other safari clients or become a hazard to themselves or other safari clients and KIDORI ADVENTURE will not be responsible for expenses by such persons precluded from completing the safari for this reason.
16. NOTICE OF ENFORCEABILITY
Please remember, when you book travel related services with KIDORI ADVENTURE you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated in this document. On advancement of deposit to KIDORI ADVENTURE, the depositor therefore agrees to be bound by the company’s terms and conditions.
17. Complaints/ DISPUTEs
If you have any cause for complaint while on safari, you must immediately bring it to the attention of the local representative of KIDORI ADVENTURE or agent, who will attempt to resolve the situation.